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19 10 2022

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20 10 2022

N° OF GUESTS

Adults: 1 , Children: 0 , Rooms: 1

1 Room

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1

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AGES 0 - 12

1

Children aged 12 and under stay free when occupying the same guest room with a paying adult family member and using existing bedding.

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Urban Oasis Retreat

Old Town Spa & Gym

Nestled in the heart of the city center, our spa resides gracefully on the 6th floor of the hotel. Discover a wide range of Thai-Balinese massages offered by Thai Mai, transforming relaxation and rejuvenation into a memorable experience.

Experienced therapists from Thailand and Bali will take care of your body and mind, helping you recharge after a busy day. Our offerings include Thai massage, Balinese massage, Lomi-Lomi, Shiatsu, argan oil massage, gold massage, herbal stamp massage, and hot coconut oil massage.

SPA:
☎ +48 71 35 88 750 or +48 885 800 242
✉ wyndhamwroclaw@thaimai.pl

Reception:
☎ +48 71 35 88 200

Opening Hours:

Monday - Sunday from 12:00 to 22:00

Book your SPA treatment today!

Date from

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I agree to my personal data to be processed and understand that representative of Wyndham Wroclaw Old Town Hotel may contact me by email or phone on the matter described above.

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Old Town SPA

Our spa offers a variety of indulgent treatments for both the face and body, as well as a range of lush rituals designed to leave you feeling rejuvenated and refreshed.

Treatments

Steam bath

Finnish sauna

Jacuzzi

Steam bath

The temperature reaches 45 degrees Celsius, however, it is characterised by very high humidity, between 80-100%. Staying in a steam bath, thanks to the presence of accumulated steam, perfectly improves circulation and immunity. The steam bath improves the appearance of the skin, cleanses it, and moisturises it.

Jacuzzi

The water temperature fluctuates between 35-38 degrees Celsius. The combination of warm water and whirlpool baths ensures better blood circulation, speeds up metabolism, and drives toxins out of the body. It also reduces stress and anxiety, calms the nervous system, and promotes the secretion of additional serotonin.

Finnish sauna

Is characterised by a temperature of about 90 degrees Celsius and very low air humidity. Using the Finnish sauna strengthens immunity, warms up the muscles and joints, and accelerates the removal of toxins from the body.

Spa offers

Procedures and treatments

60 MIN. • 20 PLN

Wellness Area Visit

The harmonious space of the Wellness area, located on the 6th floor, offers a Jacuzzi and a Finnish sauna and steam room, where you can take a break from the hustle and bustle of the modern city.

60 MIN. • 279 PLN

Thai Hot Coconut Oil Massage

A relaxing massage with warm coconut oil is a highly aromatic treatment that combines acupressure techniques with features of Ayurvedic massage.

60 MIN. • 259 PLN

Balinese Massage

Balinese massage combines reflexology, yoga elements, and acupressure. To reach deeper muscle tissue, it uses strong pressure with vigorous kneading and rubbing.

60 MIN. • 329 PLN

Thai Argan Oil Massage

A massage with argan oil is ideal for people living in stressful conditions. It helps to deeply relax the muscles, restore heart rhythm, and improve blood circulation.

60 MIN. • 249 PLN

Thai Aroma Oil Massage

Thai massage with essential oils is a kind of therapeutic treatment. It eliminates pain in the back of the neck, the neck and the shoulders.

60 MIN. • 199 PLN

Thai feet and leg massage

Traditional Thai massage is based on the principles of reflexology, a holistic pressure technique that affects the entire body.

60 MIN. • 199 PLN

Thai Back and Shoulder Massage

A type of traditional Thai massage, which focuses only on the upper part of the body. The masseuse focuses on massaging the back, the shoulders, the neck and head.

60 MIN. • 199 PLN

Traditional Thai Massage

This is a traditional and unique form of relaxation for the whole body, using various techniques. It combines stretching, acupressure, and Shiatsu (a Japanese massage).

60 MIN. • 259 PLN

Japanese Massage – SHIATSU

Shiatsu massage uses calm, gentle pressure with thumbs and palms on specific areas of the body. It helps restore balance, unblock energy, and direct it to the body’s channels.

60 MIN. • 259 PLN

Hawaiian Massage – LOMI LOMI

Lomi Lomi massage can be gentle or strong, depending on the person’s needs. A characteristic technique involves using the forearms, creating fluid and harmonious movements.

60 MIN. • 319 PLN

Thai Gold Oil Massage

Unique massage using oil with 24-karat gold, improving the microstructure of the skin – after the treatment the skin is visibly more moisturized and smooth. This treatment improves appearance and self-attractiveness increases.

60 MIN. • 299 PLN

Thai Candle Massage

The massage is performed using only the hot oil from candles, which consists entirely of natural waxes and an aromatic mixture of essential oils. The massage brings an enormity of benefits not only for our spiritual sphere, but also for the skin.

60 MIN. • 279 PLN

Thai Anti-Cellulite Massage

This massage removes harmful metabolic deposits and toxins while reducing lymphatic stasis.

120 MIN. • 439 PLN

Thai Herbal Stamp Massage

A uniquely aromatic Indonesian massage that uses heated stamps filled with herbs, essential oils, spices and fruits.

120 MIN. • 319 PLN

Thai Classic + Foot or Back Massage

A two-hour treatment in which the first half is filled with a classic Thai full-body massage through clothing, and the second half is devoted to leg massage – from the feet, through the calves to the thighs.

120 MIN. • 359 PLN

Thai Aromatic Oil + Feet or Back Massage

A two-hour massage in which the first hour allows you to relax and regenerate your body through a holistic massage with aromatic oils, while the second hour focuses on foot and leg massage, relieving pain and tension.

120 MIN. • 379 PLN

Thai Hot Coconut Oil Massage + Feet or Back Massage

A revitalizing, exceptionally aromatic and relaxing full-body massage using property-rich hot coconut oil, followed by a stress- and tension-relieving foot and leg massage.

120 MIN. • 359 PLN

Thai Classic Massage + Coconut Oil

A combination of Thai classical massage, called yoga for the lazy and combining elements of acupressure, stretching and Shiatsu, with a relaxing full-body massage with hot coconut oil.

120 MIN. • 419 PLN

Thai Classic Massage + Argan Oil

A two-hour treatment that is a combination of an hour-long Thai classical massage and an hour-long massage with argan oil, which is often also called the elixir of youth and beauty.

120 MIN. • 359 PLN

Classic Thai Massage with Aromatic Oil

A two-hour treatment combining the traditional Thai massage techniques of yoga, Shiatsu, acupressure, and stretching with a relaxing aromatic oil massage.

A top of the world experience

Fitness

The new spacious area is designed for those who value an active lifestyle and want to maintain their health and well-being even while traveling. Modern fitness equipment allows for a variety of workouts tailored to individual preferences.

The fitness area is available 24/7 to hotel guests with a key card, free of charge.
You will find it on the 6th floor.

No advance reservation is required.

Policies

Booking

Please note that SPA area visits and SPA treatment times must be booked in advance.

Contact

To book your appointment, please contact us on: +48 71 358 87 50; +48 885 800 242 or email wyndhamwroclaw@thaimai.pl.

Arrival

Please arrive at the SPA 10 – 15 minutes before your appointment to allow time to change before your treatment.

Cancellation

SPA treatment and SPA area cancellations must be made no later than five hours before the actual visit.

Get in touch

Contact Us

Reception

+48 71 358 87 50

+48 885 800 242

wyndhamwroclaw@thaimai.pl

Wellness Area: Monday - Sunday 12:00 - 21:30

Treatments: Monday - Sunday 12:00 - 22:00

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Privacy

Privacy Policy

Wyndham Wrocław Old Town Hotel (“Hotel”, “We”, “Controller”) attaches great importance to protecting your privacy and securing your personal data. The privacy policy describes how, why, and for how long we will process your personal data. The privacy policy also sets out your rights in relation to the processing of your personal data. Please read it carefully.

The Hotel processes personal data of Guests, contractors, and other persons who are interested in the Hotel’s services or cooperate with the Hotel. The processing of personal data is always carried out for legitimate purposes, respecting the rights and freedoms of the data subjects.

Who is the personal data controller?

The personal data controller is Presic Sp. z o.o., having its registered office in Wroclaw, sw. Mikołaja str 67, KRS 0000896939, who is the Hotel operator. The controller has appointed a Data Protection Officer who can be contacted at dpo@mogotel.com

To the extent that the personal data of the Hotel Guests are used for the purposes of the Wyndham Rewards loyalty program operated by Wyndham Hotel Group, LLC (“Wyndham”), as well as when booking hotel services directly through www.wyndham.com, the controller of the data is Wyndham Hotels&Resorts. We encourage you to read Wyndham’s privacy policy available at wyndham.com in the Privacy Notice tab.

Why and on what legal basis do we process personal data?

We process personal data for a variety of purposes:

Personal data of the Hotel Guests

The scope of personal data of the Hotel Guests that we process includes:

Name and surname,
Contact details: email address, telephone number,
Identity document number,
Address of residence,
Date of stay,
Preferences regarding the Hotel services and the scope Hotel services used,
Payment data and data for VAT invoices.

We process personal data of Guests for the purpose of providing hotel and associated services. We process personal data not only of persons who have directly entered with us into a contract for the provision of hotel services, but also of persons who accompany our Guests or are beneficiaries of Hotel services (e.g. guests of an event or party held at the Hotel). We also process guests’ personal data to improve the quality of our services, to anticipate future demand for our services, and to meet the Wyndham network standards.

We also process our Guests’ personal data for tax purposes (e.g. in connection with issuing VAT invoices) and other legal purposes (e.g. the Accounting Act).

Personal data of Guests are also processed by us within the scope of video surveillance. The purpose of the surveillance is to ensure the safety of the Hotel’s guests and other persons staying on the premises. It also protects the property on the premises of the Hotel.

The basis for processing the Guests’ personal data is primarily the contract for the provision of hotel or associated services (Article 6(1)(b) of RODO). We also process personal data on the basis of Article 6(1)(c) of the GDPR, i.e. to the extent necessary to fulfil legal obligations imposed on the Hotel and on the basis of our legitimate interests, which finds its legal basis in Article 6(1)(f) of the GDPR.

Personal data of persons interested in the services of the Hotel

We process personal data of people who are interested in our services - e.g. they contact us by phone or fill in the contact form on our website. The purpose of processing personal data is to be able to establish contact with persons interested in our services, and the basis for processing personal data is Article 6(1)(f) of the GDPR.

Personal data of persons entering into contracts with the Hotel

When entering into a cooperation agreement with the Hotel or any other agreement to which the Administrator is a party, the Hotel processes the personal data of persons representing our counterparty in order to perform the agreement. The legal basis for data processing is Article 6(1)(f) of the GDPR.

Personal data of persons who have lodged a complaint or a grievance, or of persons with whom we are in a legal dispute

If a complaint or a grievance is lodged in relation to our services, we will process personal data for the purposes of investigation. In the case of persons with whom the Controller is in a legal dispute, we will process personal data for the purpose of asserting and defending claims. The legal basis for processing personal data is Article 6(1)(f) of the GDPR.

Personal data of persons who have consented to marketing communications

The Hotel processes personal data of persons who have consented to receive marketing communications from the Hotel. The legal basis for processing personal data is consent (Art. 6(1)(a) of the GDPR), which can be withdrawn at any time.

What are the consequences of not providing data?

If you refuse to provide personal data, the provision of hotel services, the conclusion of a contract or the establishment of contact by the Hotel will not be possible.

Who may be the recipient of personal data?

For the purposes of conducting our business, we may entrust personal data to our subcontractors or share data with our partners.

We cooperate with independent controller Joint stock company (AS) Mogotel Hotel Group Having its registered office in Latvia (address: Latgales str. 240–3, Riga, LV-1063, Latvia) – “Mogotel”, and processor Mogotel development holding LLC Having its registered office in Latvia (address: address: Latgales str. 240–3, Riga, LV-1063, Latvia) – “MDH”, which is our majority shareholder and operates in the hotel industry supporting us in many areas. Mogotel and MDH provides us with business support services.

Our subcontractors and partners may in particular receive personal data if they provide the following services to us:

accounting and auditing services,
banking and insurance services,
security services,
taxi or transport services,
IT and programming services,
legal services.

Recipients of data may also be state entities (e.g. police or courts) if they request such data.

Contact regarding personal data

In matters regarding your personal data you may contact the Hotel directly by post at the following address: Hotel Wyndham Wroclaw Old Town, ul. Św. Mikołaja 67 “Wratislavia Center”, 50-127 Wrocław, or electronically at info@wyndhamwroclawot.com

Rights in relation to the processing of personal data

You have the following rights in relation to the processing of personal data:

The right to receive information regarding the processing of your personal data (in particular information on the purpose for which and by whom the data are processed, and to whom they have been disclosed, you also have the right to request information on how long your data will be processed). This privacy policy is an exercise of your right to be informed.
The right to lodge a complaint with us about the processing of your data, or a complaint with the Personal Data Protection Office, ul. Stawki 2, Warszawa (https://uodo.gov.pl/).
The right to obtain a copy of your data that we process.
The right to request erasure of your personal data (if you believe that we have no right to process it), or to object to the processing.
You can also request the restriction of the processing of your personal data.
You have the right to request rectification or correction of your personal data.
You also have the right to portability of personal data.

You can contact us directly to exercise your rights. Any request for access to data should be made in writing or by e-mail. If there is any doubt as to the identity of the person making the request, we may ask you to complete the request, in particular by providing the necessary identification data.

Period of personal data processing

The Hotel will process your personal data for the following period:

Purpose of processing	Period of data processing
Provision of hotel services	We will process personal data for the full term of the service provision contract. After its termination, we will process the data for 6 years.
Other contract	We will process personal data for the full term of the contract and for 6 years after its termination.
Complaints and grievances	We will process personal data in relation to complaints or grievances for 6 years from the date of lodging or the end of the complaint process.
Establishing contact	We will process personal data for a period of 365 days from the date of contact.
Video surveillance	Up to 30 days from the date of the recording.

Cookies

Cookies at Wyndham Wrocław Old Town

In this document, you will find the rules regarding the use of cookies and other similar technologies by Wyndham Wrocław Old Town on the website https://www.wyndhamwroclawot.com/. Please read the document carefully, as you will find advice on how to change the cookie settings in your browser and what cookies we use to customize the content on our websites for you.

What are Cookies?

Cookies are small files that are downloaded to your computer or other devices while you browse our websites. Virtually all professional websites use cookies. Most often, cookies contain the following information: the name of the website from which they originate, information about how long they will be stored, and the number that is most often randomly generated. Some Cookies contain additional information, such as information about the time zone or language used to browse the website and the device you use to browse the site.

What Cookies do we use at Wyndham Wrocław Old Town?

Some cookies are always enabled when you browse our websites and cannot be disabled unless you change your browser settings and disable all cookies. However, this may result in the inability to use our services entirely. Cookies that cannot be disabled are called essential cookies. We use them to ensure that our websites work properly and that essential elements, such as logging in and account management, work as intended.

We also use functional cookies, which are designed to make the use of our services more friendly and easier. We use these cookies to remember and store information about you and to adapt our services to your preferences.

We also use Performance Cookies to observe how our users use our services and to anticipate demand for them.

We also use marketing cookies, including those from Google and Facebook, to conduct marketing.

In addition, we also use unclassified cookies. You can disable these files.

How do we use cookies?

We use Cookies for various purposes set out below. In order to make the most of our websites, we recommend that your device accepts all cookies. However, you can disable or limit all or some cookies.

We use cookies to provide you with an easy way to use our websites. Our Cookies are used in a variety of ways, including (i) to ensure that our websites load faster on your device, (ii) to make navigation easier, (iii) to enable you to register for initiatives organized by us, (iv) to remember how you use our services, (v) to optimize our websites for your web browser or device.
We use cookies to tailor our websites to your preferences. Cookies allow us to adapt our websites to your preferences and interests (thanks to them, we know, for example, how often you use our services). Cookies also allow us to customize our services for specific users.
We use cookies to ensure the security of our websites.
We use cookies for the marketing of our services.
Cookies allow us to improve our websites and allow us to predict how and how often users will use our services.

Third-party cookies

We use third-party cookies for our legitimate interests and to improve our websites for our users.

We use third-party cookies, including Google and Facebook, to measure parameters related to the use of our websites, e.g., these files allow us to measure how much time users spend on our websites and how they browse them.
We use third-party cookies to monitor how our websites are used. These cookies allow us to examine whether our websites are attractive to you.
We use technical solutions provided by third parties that allow us to analyze the positioning and matching of our content to queries in search results.

How long do we keep cookies?

Depending on the type of cookies, some are stored for a short period, while others are stored for a longer period. See below for more information.

Session cookies - these cookies are stored only for one specific session and are automatically deleted when you close your browser.

Persistent Cookies - these cookies will be stored even if you close your browser or turn off your device and are stored for the time specified in each cookie. We use these cookies if we need to know who you are for more than one session. For example, we use these cookies to remember your preferences the next time you visit our websites.

List of cookies used on the website

Necessary

Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.

ID	Domain	Duration	Description
october_session	https://www.wyndhamwroclawot.com/	2 hours	This cookie is used for identifying the user session by assigning an unique ID for the users.

Enabling and restricting cookies

You can disable or limit the use of cookies using your browser settings. Instructions on this can be found in the table below. Please note that restricting or disabling cookies will negatively affect how you use this and other websites. Disabling cookies will most often also disable certain functions or services of individual websites. Therefore, we recommend that you leave cookies enabled.

Browser	Link to settings	How to manage Cookies
Google Chrome	https://support.google.com/chrome/answer/95647?hl=pl-GB&p=cpn_cookies	Click on the three dots located in the upper right of the screen and open "settings". In "settings" select "privacy and security" to manage cookies.
Safari	https://support.apple.com/pl-pl/HT201265	Go to "settings" and click "security". In this section, you will find options for managing cookies.
Microsoft Edge	https://support.microsoft.com/pl-pl/search?query=enable%20cookies%20in%20edge	Click on the three dots located in the upper right of the screen and open "settings". In "settings" select "privacy, search and services" to manage Cookies.
Mozilla Firefox	https://support.mozilla.org/pl/kb/witryny-zglaszaja-ze-ciasteczka-sa-blokowane	Click on the three bars that are located in the upper right part of the screen and select "Options". Go under "security and privacy" to manage Cookies.

More information

We hope that the information presented about Cookies will be sufficient. However, if you want more information, you can always contact us:

iod@wyndhamwroclawot.com.
Presic Sp. z o.o. with its registered office in Wrocław, św. Mikołaja 67, KRS 0000896939

Hotel Regulations
Hotel Regulations

These Regulations set out the rules of service provisions, liability and stay on the premises of Wyndham Wroclaw Old Town (hereinafter referred to as the "Hotel") and are an integral part of the contract that is concluded by making a reservation, paying a deposit or the entire amount due for the stay, or by signing the registration sheet.

§1
1. Hotel rooms are rented by the day.
2. The check-in starts at 3 pm and check out ends at 12 noon on the following day.
3. If when renting the room the Guest does not specify the length of stay, it is assumed that the room was rented for one day.
4. Renting a room requires provision of necessary information, including the Guest’s personal data, to the extent necessary for the proper execution of the contract.
5. Hotel guests are subject to mandatory registration of their stay, upon arrival at the Hotel, on the basis of a valid photo ID.
6. Any wish to extend the stay/night must be made at reception by 10 am on the last day of the planned stay. If it is possible, the reception will confirm and state the terms and conditions or inform that it is not possible. Extension of check-out time until 4 pm will incur a charge of 50% of the price of the next night, and an extension until a later hour will incur a charge equal to the price of the next hotel night at the average published price for the respective room type.
7. If a guest does not request an extension and leaves their belongings in the hotel room after 12 noon, the hotel will automatically charge and debit the guest’s account with an additional fee in the amount of the published room price for the following night.
8. A Guest may not give the room for use to other persons even if the period for which the Guest has paid the fee due has not expired.
§2
1. The Hotel may refuse to accommodate Guests who, during their previous stay, have grossly violated the Hotel’s regulations, causing damage to the Hotel’s or other Guests’ property, injury to the Hotel’s staff or other persons staying at the Hotel, or otherwise disrupted the peaceful stay of the Guests or the operation of the Hotel.
2. The hotel may refuse to provide services if any point of this regulation has been violated during the stay, or if the behavior and stay of the guests disrupt the established order of service provision or work in the hotel.
3. The hotel reserves the right to refuse service if, during the guest's stay, they jeopardize the hotel's reputation, incur additional costs associated with their stay, misuse the room, and/or fail to respond to communications from the staff regarding disturbances or breaches of hotel rules. In such a situation, the guest will be asked to vacate the room without the possibility of a refund.
§3
1. The Hotel is obliged to:
  1. ensure the conditions for the Guest’s complete relaxation.
  2. respond promptly to comments and objections relating to the level of service, the operation of the hotel facilities and the cleanliness and tidiness of the hotel by taking action to promptly rectify any defects or deficiencies.
  3. ensure the security of the stay, including protection of confidentiality of information about Guests, to the fullest extent permitted by law,
  4. provide a change of bed linen and towels on request in the absence of the Guest, and in the presence of the Guest only at the express request of the Guest, unless otherwise requested by the Guest at check-in.
  5. provide room’s cleaning on request and any necessary repairs to the facilities are carried out in the Guest’s absence, and in the Guest’s presence only if he or she so requests,
2. The Hotel provides services in accordance with its category and standard. In the event of any complaints regarding the quality of services provided at the Hotel, the Guest is requested to report them as soon as possible at the reception or to the e-mail address fo@wyndhamwroclawot.com, which will enable the Hotel staff to respond promptly.
§4
1. The hotel is not responsible for money, jewellery, or other valuables left in the rooms unless these items have been deposited in the safe box located in the room or in the reception safe box. The hotel has the right to refuse to accept money, securities or valuables for safekeeping if they threaten security or are of too great a value in relation to the size or standard of the Hotel, or take up too much space.
2. The hotel is not responsible for equipment and items left in cars located in the car park. In the event of a claim, please notify the hotel reception so that the hotel can respond and clarify the situation as quickly as possible.
3. In order to secure any claims or to cover future services, the hotel charges a fee of PLN 300 or blocks funds on the card, for Walk In or other guests for whom it has no other form of payment guarantee.
§5
1. Persons who are not registered as hotel guests may stay in the hotel room from 7 am to 10 pm. After 10 pm the guest is required to register the person or persons staying in the room with him/her.
2. If additional persons are not registered in the room, the Hotel has the right to refuse to provide the hotel service due to the inability to ensure the guest’s safety.
3. The guest shall not have the right to bring any claims against the hotel (in particular as regards security or theft while in the room), if an unregistered person was staying in their room.
§6
1. The following services are provided free of charge at the Hotel at the Guest’s request:
  1. provision of information related to stay and travel,
  2. wake-up call at the appointed time,
  3. luggage storage (the Hotel staff may refuse to accept luggage for storage on dates other than the date of the Guest’s stay and items that do not have the characteristics of personal luggage).
§7
1. In order to ensure a peaceful stay for all Guests, the hotel has a curfew between 22 pm and 6 am.
2. The behaviour of Guests and persons using the services of the hotel should not disturb the peaceful stay of other Guests.
3. If peace or the operation of the Hotel is disturbed or damage is caused to the guests, employees, or other occupants of the Hotel - the Hotel has the right to refuse to provide further service and to require the guests to leave the hotel without any refund.
§8
1. It is strictly prohibited to smoke tobacco, tobacco-like products, electronic cigarettes, tobacco warmers, or other substances in the rooms.
2. If this prohibition is violated, the Hotel may charge the Guest the amount of PLN 600 for the costs of refreshing the room and/or excluding it from use for the next 24 hours, if the room is not fit for sale.
3. The hotel room is equipped with a fire and smoke sensor system. In the event of the hotel being exposed to the risk associated with the improper functioning of the sensors, such as blocking or covering with a smoke neutralizer (material, foil, etc.), the hotel will impose a penalty of 1500 PLN on the guest for causing a fire hazard.
4. For fire safety reasons, the use of open flames such as candles, electric heaters, or other similar devices is also prohibited. If, as a result of this prohibition being violated, smoke detectors located in the hotel room are activated - the Guest will be obliged to bear the costs of activating the fire procedure (including intervention by the fire brigade) and other costs accompanying this procedure.
5. Due to fire protection requirements, no electric heating appliances of any kind that are not part of the equipment of hotel rooms may be used in these rooms without consulting the reception.
§9
1. The hotel Guest shall be held fully liable for any damage to or destruction of hotel property (items of furniture and technical equipment) caused by the Guest or his/her visitors, persons under his/her care (children), or by animals. If such damage is discovered by the staff during the guest's stay or after departure, the hotel will issue a debit note on the basis of the internal LOSS PRICE LIST, after drawing up a damage report including evidence, and will charge the card on file for the above losses. The note will be issued using the provided details of the guest, to obtain payment for the damage that was done.
2. If the condition of the room after the guest's departure requires more than the standard cleaning of the room, the hotel has the right to charge for extra cleaning, priced according to the INTERNAL PRICE LIST FOR CLEANING SERVICES.
3. If there is biological soiling in the hotel room, the Guest will be charged PLN 500 to cover the costs of cleaning. In the case of special biological soiling, the cost is priced individually.
4. The guest should notify the reception of a damage as soon as it becomes apparent.
5. The hotel reserves the right to charge the Guest’s credit card for amounts corresponding to:
  1. the equivalent of the damage caused to the Property,
  2. costs of additional orders, also after the Guest’s departure.
  3. compensation for lost revenue due to the room being blocked as a result of damage caused by guests.
§10
1. Personal belongings left in the hotel room by the departing Guest are subject to the lost property storage procedure for up to 3 months. After this time, these items will be disposed of.
2. Items left behind may be sent back to the address indicated by the Guest, at the Guest's expense, only upon the Guest's prior instruction.
3. This procedure shall not apply to foodstuffs or medications.
§11
1. When leaving the room, the Guest should always check the door lock.
2. Before leaving the hotel, the Guest is requested to close the room and hand in the card at the reception.
§12
1. Pursuant to the Act of 28 July 2023 amending the Act - Family and Guardianship Code and other acts (Journal of Laws of 2023, item 1606), the Wyndham Wroclaw Old Town Hotel is obliged to apply the Standards for the Protection of Minors and the procedures contained therein.
2. The Standards for the Protection of Minors are available at the Hotel Reception and on the website www.wyndhamwroclawot.com.
3. Pursuant to the aforementioned act, the Hotel is particularly obliged to determine the identity of the minor and their relationship with the accompanying adult based on the appropriate procedure.
4. The guest confirms the identity of the minor on the registration card.
5. The guest undertakes not to leave the minor unattended at any time during the stay.
6. The guest acknowledges that the hotel staff are obliged to follow the Standards for the Protection of Minors.
§13
1. Animals are not allowed in the hotel.
2. In exceptional cases, the Hotel may agree to allow animals in the hotel, upon prior request, and subject to compliance with sections 3-6 of this clause. In such a case the fee for an animal will be PLN 120 per day.
3. Animals that may pose a threat to human life or health, especially venomous animals, are not allowed into the Hotel.
4. The Guest is obliged to take care of the animal in a way that does not endanger the safety of other Guests or the Hotel staff.
5. Any damage to Hotel property or the property of other Guests caused by animals will be assessed by the Management and the cost thereof will be charged to the Guests - the owners of the animals.
§14
1. The regulations of the SPA area and the Gym constitute an integral part of these regulations.
2. Hazardous goods - weapons and ammunition, flammable, explosive and illuminating materials - may not be stored in hotel rooms.
3. Canvassing and door-to-door selling is prohibited on hotel premises.
4. Guests are not allowed to make any changes to the hotel rooms, their furnishings, except for minor rearrangement of furniture and equipment that does not affect their functionality or the safety of other Guests.
5. The current price list of services and fees applicable to the Hotel is available at the reception.
6. Any complaints regarding the stay should be submitted to the Hotel management in writing, to the following email address: fo@wyndhamwroclawot.com
7. The competent court for disputes between the Guest and the Hotel shall be the court having jurisdiction over the registered office of the Hotel.
8. The Hotel reserves the right to refuse to accept - on behalf of the Hotel Guest - parcels, including courier deliveries, unless the Hotel has given prior consent to receive such parcels and the Hotel staff have been duly authorised.
9. The Hotel reserves the right to inspect rooms once every 24 hours, to ensure maximum comfort and safety of Guests, provided there is a reasonable suspicion of a threat to the safety of Guests.
§15
1. Personal data controller is “Presic" Sp. z.o.o.; św. Mikołajastr 67, 50-127 Wrocław.
2. Personal data will be processed for purposes related to the conclusion and performance of the hotel service contract, as well as for archiving, statistical, and tax purposes.
3. Full privacy policy can be found at https://wyndhamwroclawot.com/#hotel-dialog_footer-1
SPA Regulations
SPA Regulations
1. These Regulations set out the terms and conditions of use of the SPA by guests of Wyndham Wroclaw Old Town.
2. By using SPA services, treatments, and equipment you confirm that you have read and accepted the Regulations.
3. The SPA area is available 7 days a week from 9am to 9pm.
4. The SPA is a zone of silence and relaxation. To ensure your complete comfort, the use of your own MP3, MP4, or similar receivers, cameras and mobile phones, or other mobile devices, is prohibited
5. Wyndham Wroclaw Old Town is not responsible for any photographs, recordings, or videos taken and made available online by other guests, third parties, or persons not connected with Wyndham Wroclaw Old Town.
6. Silence is obligatory within the SPA area. The SPA staff have the right to ask that persons who in any way cause discomfort to other Guests leave the premises without receiving reimbursement of the costs incurred.
7. Within the SPA area it is prohibited to:
  1. consume alcohol and other intoxicants,
  2. smoke tobacco products and related products (including electronic ones),
  3. eat food and use glass containers
  4. inappropriate behaviours going beyond social standards
8. The SPA area may not be used by persons:
  1. whose condition indicates prior consumption of alcohol or other intoxicants,
  2. with open wounds and inflammation of the skin,
  3. with signs of diseases that pose a danger of drowning,
  4. whose behaviour poses a threat to other SPA Guests and the staff,
  5. whose personal hygiene deviates from generally accepted standards.
9. Before entering the SPA area you must change footwear and leave personal belongings in the cloakroom.
  If you do not have your own footwear, you may purchase footwear at the SPA reception desk.
10. All valuables should be deposited with the Hotel reception desk.
11. The staff are not responsible for items left in lockers or other places within the SPA area.
12. Guests are required to use towels in the gym and sauna area. If you do not have a towel please inform the SPA reception desk.
13. The SPA area is intended only those over 16 years of age. Persons between 16 and 18 years of age may remain in the SPA area only under adult supervision.
14. Enter the sauna and steam bath wearing a towel covering your intimate areas. Towels are made available free of charge only to hotel Guests who use body care treatments and the spa area. Swimwear is not permitted in the sauna and steam bath.
15. Special care must be taken in areas of the SPA that have wet surfaces. It is forbidden to run in the entire SPA complex or to jump into the jacuzzi.
16. SPA treatments must be booked in advance.
17. Free booking cancellation is possible 5 hours before the planned treatment.
18. Failure to arrive and/or failure to cancel a treatment booking will result in a 100% charge to the guest’s account for that treatment.
19. To attend a massage/procedure, arrive 10 minutes before the scheduled appointment in order to fill out a consultation form that includes a statement of no contraindications to the use of treatments/services/therapy.
20. If you are late more than 10 minutes the spa staff have the right to shorten the treatment time or cancel the treatment.
21. Wyndham Wroclaw Old Town reserves the right to change opening hours due to technical reasons or other special circumstances.
22. The SPA area is covered by video surveillance. The purpose of the surveillance is to ensure safety of SPA Guests and other persons staying within the SPA area. It also protects the property located within the SPA area. Detailed information on the administration and processing of the video surveillance data can be found at www.wyndhamwroclawot.com.
23. All personal data is processed for the purpose of booking treatments and providing spa services and will be processed for the period specified in the provisions of law, and in the case of data collected on the basis of consent, until its revocation. You have the right to access and rectify your personal data, the right to data portability, and the right to receive a copy of your personal data processed by the Hotel.
24. The controller of the personal data is Presic sp. z o.o. We process your personal data in order to fulfil your SPA booking.Full text of the privacy policy can be found at https://www.wyndhamwroclawot.com/#hotel-dialog_footer-1

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